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Terms Conditions That Govern Your eb33 Account

These terms set out the rules between you and eb33 when you open an account, make deposits via bKash, Nagad or Rocket, and access the lobby.

Account eligibility rulesWallet & payment termsLobby access conditionsAccount closure rightsJurisdiction notice

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HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

We hold your account data under the obligations described in our privacy policy, which forms part of these terms. You have the right to request a copy of the data we hold, to correct inaccurate records, and to ask us to close your account. Submit those requests through live chat or email with your account ID.

Account Security

We use SSL encryption on all account pages and require OTP verification for login and withdrawal requests to protect your wallet.

Data Retention

We retain transaction records, including bKash, Nagad and Rocket payment history, for the period required by applicable financial regulations.

Your Access Rights

You may request a full export of your account activity at any time. We process those requests within the timeframe our privacy policy states.

Terms Updates

Material changes to these terms are communicated via your registered account before they take effect. You can close your account if you do not accept a change.

What These Terms Cover and How They Apply

eb33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on eb33 you agree to these terms in full. They apply to every action you take on the platform — depositing funds through bKash, Nagad or Rocket, browsing the casino lobby, placing wagers, and requesting withdrawals. We may update these terms when

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our services change; we will notify you through your registered account before material changes take effect, and continued use after that notice counts as acceptance. These terms do not override any applicable law in your jurisdiction. Where local law conflicts with a clause here, local law
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takes precedence. Eligibility to hold an account depends on your age under local law and the regions eb33 currently supports — if your region becomes unsupported, we will contact you about your account balance. Deposits made via bKash, Nagad and Rocket are subject to the transaction
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limits and processing rules of those payment providers in addition to our own wallet policy. We reserve the right to suspend an account pending identity verification before processing a withdrawal request.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or you need to raise a dispute about your account or a transaction made via bKash, Nagad or Rocket, our support team handles terms-related queries through the channels below. Response times vary by channel; for urgent account issues, live chat is the fastest path.

Team online

Live Chat

Open the chat widget from any page in the lobby. Use this for urgent account or payment queries tied to these terms.

Email Support

Send detailed terms or dispute queries to our support address. Include your account ID and the relevant transaction reference.

Help Centre

Our help centre carries plain-language summaries of key clauses, wallet rules and account verification steps.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, payments, account closure and your rights.

Eligibility depends on your age under local law and whether your region is currently supported. We do not accept accounts from regions where access is restricted by local law.

Yes. All wallet transactions — bKash, Nagad and Rocket — are governed by these terms alongside each provider's own rules. Both sets of rules apply at the same time.

We notify you through your registered account before any material change takes effect. Minor clarifications may be updated without prior notice, but we keep a revision date on the page.

Contact us via live chat or email with your account ID and the transaction reference. We aim to acknowledge disputes promptly and resolve them through the process set out in these terms.

We will contact you at your registered address with instructions for withdrawing your balance. Funds are not forfeited; you will have a reasonable window to complete the withdrawal.

Send a closure or data request via live chat or email. Include your account ID. We process closures and data exports within the timeframe stated in our privacy policy.

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