Reference

Our Terms, Your Rights at eb33

These legal terms set out how eb33 operates your account, handles your data, and manages access — all subject to your local law and eligible regions in Bangladesh.

Account EligibilityData HandlingJurisdiction NoticePolicy ContactUser Rights
eb33 Our Terms, Your Rights at eb33
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Data Storage and Retention

We retain account data — including wallet transaction records for bKash, Nagad, and Rocket — for as long as your account is active and as required by applicable law. You may request deletion subject to legal retention obligations.

Cookies and Tracking

eb33 uses session and analytics cookies to keep your account secure and improve lobby performance. You can manage cookie preferences through your browser settings at any time without losing account access.

Account Security

Your account is protected by SSL encryption and OTP verification on login. If you notice unrecognised activity, change your password immediately and contact support — we can freeze wallet access while we investigate.

Requesting Your Data

You have the right to request a copy of the personal data we hold on your account. Submit the request through the Account Help Centre or by email; we will respond within the timeframe required by applicable law.

POLICY CONTACT PATHS

Reach Us About Legal Queries

Team online

Live Chat

Open the chat widget from any page on eb33 to reach our Bangladesh support team directly. Queries about account eligibility and policy terms are handled here.

Email Support

Send detailed legal or account policy questions to our support address. We aim to respond within one business day for policy-related correspondence.

Account Help Centre

Log into your eb33 account and navigate to Help to submit a formal policy query or request a copy of your account data directly from your dashboard.

Common Legal and Policy Questions

These are the questions we hear most from Bangladesh account holders about eligibility, data rights, and how our legal terms apply to everyday account use.

Access depends on your local law and eligible regions. You are responsible for confirming that using an online casino platform is permitted in your jurisdiction before registering or depositing.

Log into your account, go to the Help Centre, and submit a data access request. Alternatively, email our support team. We will respond within the timeframe required under applicable law.

All wallet transactions — including bKash, Nagad, and Rocket deposits and withdrawals — are logged against your account and retained as required by law. You can view your transaction history in your account dashboard.

Contact support via live chat or email with a closure request. We will close the account and delete personal data where legally permitted; some records may be retained to meet regulatory obligations.

Change your password immediately using the account settings page, then contact support to freeze wallet activity. Our team can review login records and OTP history to help identify the issue.

We update our terms periodically and will notify you via your registered contact where required. Continuing to use the platform after an update means you accept the revised terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.